Shipping Policy

1.Do you ship internationally?

Yes, we offer international shipping!

2.How Long will my item take to arrive?

The shipping time consists of two sections - 

• Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received. 
• Shipping Time: The time taken to arrive to destination after dispatch from our warehouses. 

We use a high security checkout procedure on our site to protect both the customer and AZMAX. This extends our processing time to 5 days as we fully verify our customers and fulfill orders.

Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.

USA

Standard Secured Shipping & Insurance takes 12 - 15 Business Days for delivery (IF YOUR ITEM IS IN STOCK)

Canada

Standard Secured Shipping & Insurance takes 15 - 20 Business Days for delivery (IF YOUR ITEM IS IN STOCK)

Australia & New Zealand

Standard Secured Shipping & Insurance takes 12 - 15 Business Days for delivery (IF YOUR ITEM IS IN STOCK)

U.K & EUROPE

Standard Secured Shipping & Insurance takes 12 - 15 Business Days for delivery (IF YOUR ITEM IS IN STOCK) 

Others Countries

Standard Secured Shipping & Insurance takes 20 - 25 Business Days for delivery (IF YOUR ITEM IS IN STOCK) 

 *Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster, or slower depending on the location of recipient and the fulfillment center used

 

3.Where do you ship from?

Orders will depends on your current location and ship from our warehouses in  Korea or Hong Kong.

 

4.Order & Tracking

After you successfully pay for the order, you can receive an email, which contains the order number and the content of the purchased product;

The buyer cannot cancel the order, if the cancellation needs the buyer to contact us by email: support@azmax.vip;

Link Here: https://azmax.myshopline.com/pages/track-my-order

 

Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

 

5.How long does AZMAX take to ship?

Shipping time depends on the product you purchase and the destination country, as a different product has different production time. If you would like to know the estimated delivery time and shipping fee, please select the destination country on the checkout page to get an idea of the approximate time frame.

 

6.Do I need to pay for Duties & Import taxes?

Your international order may incur duties and import taxes, which are determined by your local customs authority. For more information, please contact your local customs office. we don't responsible for payment of duties & import taxes.

 

7.Where can I find my tracking number?

You can find your tracking information via the shipping confirmation email when we successfully fulfilled your order.

 

8.Can I have my order shipped to a hotel?

We do not recommend, in any case, having items shipped to a hotel as it is never guaranteed that the item(s) will arrive on time. The delivery time stated on the tracking is just an estimate and we don't guarantee these shipping times.

 

9.To return your product, please kindly return it to our warehouse.

You will be responsible for your shipping costs for returning your item. The item is required to ship to our overseas warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

10.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.

 

11.Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.