FAQ

Product

 

1.Which size case should I get for my iwatch?

We currently carry 44/45mm,49mm iwatch size cases at this moment. Please see the models that work with these sizes

44/45mm works with series 4/5/6/7/8 and SE

49mm works with series ultra only

We currently do not carry size 38,40,41 or 42mm.

Please refer to the Sizing Chart Guide to find the right size amBand Watch Band for your iwatch size and series.

 

2.How do I know what size my iwatch is?

Super simple! you can check the underside of your iwatch, the size and material of you watch will be mentioned there.

 

3.What if my wrists are extra large or extra small?

Our leather and silicone straps fit 99.9% of the general population so you should be safe. Our stainless steel straps come with extra links, which you can add or remove according to you wrist size.

 

4.Are Unstrap iwatch cases waterproof?

Our rubber and stainless steel straps are water resistant however, we do not recommend you submerge or swim with your leather strap. 

 

5.Can I still charge my watch with a case on it?

Absolutely! You do not need to remove the watch from the case for charging.

 

6.Am I a bad person if I wear the same iwatch Strap everyday?

It depends on what else you are doing with your life. At a minimum, you could improve your fashion sense. We recommend treating your Unstrap watchcases just like any other part of your wardrobe switching them our for the occasion... For example, you wouldn’t wear your workout outfit at a party and vice versa ☺

 

Order

 

1.How do I place my order?

Simply add the items that you would like to purchase to your cart and proceed to checkout! We do not accept phone or email orders at this time.

 

2.How do I cancel my order?

If your order has not yet shipped, and you would like to cancel your order, please send an email to support@azmax.vip  with the word "cancel" as well as your order number in the subject line. We will respond to cancellation requests during the business hours of M-F 9am-5pm. We are not able to cancel or change any part of an order once it has shipped from our warehouse.

Please double check all information before confirming your order. Once an order is placed, there is no guarantee that we will be able to cancel or edit the order information, even if the status still states "Unfulfilled" or "Pending Fulfillment". 

*Please refer to our Return Policy for information on how to process a return or email  support@azmax.vip  for help.

 

3.How do I check the status of my order?

Click onTrack Order. In some instances, carrier's tracking information may only be available in 2-3 business days after the order is fulfilled.

 

4.How can I change my order or shipping address?

If you have not yet received a shipping confirmation email, we may be able to edit your order prior to being processed for shipment. Please reach out directly to  support@azmax.vip with your order number in the subject line and your full name and new address in the body of the email. If choosing to edit any items in your order, please include the new preferred item's size, style, and color in your email so we can make the changes right away.

Orders tend to ship the same day, so once an order is placed, there is no guarantee we will be able to make any

changes. Please double check all information before confirming your

order.

Once your order has been processed for shipment, we are not able to change the delivery address, cancel the order, or adjust the shipping method. Thank you for understanding.

 

5.Refund policy

We will gladly accept your return or exchange of UNUSED or UNWORN merchandise within 30 days of receipt.

Before applying for a refund, please contact us by email (to:  support@azmax.vip), tell us the reason, and attach a clear photo or video for the refund. 

To be eligible for a return, your items must meet the following points:

- 1. Your item must be in the same condition that you received it. It must also be in the original packaging, and the packaging should not be damaged.

- 2. The cleanliness of the product and package should be maintained above 90%.

- 3. A receipt or proof of purchase is required.

- 4. Please write the product value is below USD 10. We will not cover any taxes when the returned product has been taxed.

Note: We do not process the refund during the package is in transition. But we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received and in its original packaging. You’ll also need the receipt or proof of purchase. Products that are damaged, scratched, etc., are not accepted.

Refund

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days. 

Late or missing refunds  

If you haven’t received a refund, first recheck your bank account. 
Then contact your credit card company; it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and still have not received your refund, please contact us by email:  support@azmax.vip

 

 

Shipping

 

1.Do you ship internationally?

Yes, we offer international shipping!

 

2.Where do you ship from?

Orders will depends on your current location and ship from our warehouses in  Korea or Hong Kong.

 

3.How long does AZMAX take to ship?

Shipping time depends on the product you purchase and the destination country, as a different product has different production time. If you would like to know the estimated delivery time and shipping fee, please select the destination country on the checkout page to get an idea of the approximate time frame.

 

4.Do I need to pay for Duties & Import taxes?

Your international order may incur duties and import taxes, which are determined by your local customs authority. For more information, please contact your local customs office. we don't responsible for payment of duties & import taxes.

 

5.Where can I find my tracking number?

You can find your tracking information via the shipping confirmation email when we successfully fulfilled your order.

 

6.Can I have my order shipped to a hotel?

We do not recommend, in any case, having items shipped to a hotel as it is never guaranteed that the item(s) will arrive on time. The delivery time stated on the tracking is just an estimate and we don't guarantee these shipping times.

 

7.To return your product, please kindly return it to our warehouse.

You will be responsible for your shipping costs for returning your item. The item is required to ship to our overseas warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

8.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.

 

9.Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.